Website Privacy notice

 We are The Turnout Technique.  whose registered address is at Norwood House, 27 Hunter Street, Kirn, Dunoon PA23 8DT.  In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’. 

You can get hold of us in any of the following ways: 

1. by e-mailing us at sales@turnouttechnique.co.uk
2. by writing to us at Norwood House, 27 Hunter Street, Kirn, Dunoon PA23 8DT. 

We take the privacy, including the security, of personal information we hold about you seriously.  This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you. 

We do not have a Data Protection Officer, but if you have any questions about this privacy notice or issues arising from it then you should contact Karen Bancks, who is responsible for matters relating to data protection at our organisation, including any matters in this privacy notice.  You can contact them using the details set out above. 

We may issue you with other privacy notices from time to time, including when we collect personal information from you.  This privacy notice is intended to supplement these and does not override them.

We may update this privacy notice from time to time.  This version was last updated on 18.6.2023. 

1. Key Definitions  The key terms that we use throughout this privacy notice are defined below, for ease:
2. Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used. 
3. Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be the hosting of a site containing personal data, for example, or providing an email marketing service that facilitates mass distribution of marketing material to a Data Controller’s customer-base.) 
4. Personal Information: in this privacy notice we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified.  It does not apply to information which has been anonymised. 
5. Identity Information  This is information relating to your identity such as your name (including any previous names and any titles which you use), gender, marital status and date of birth  These will be kept on our ordering system and will not be kept for a period exceeding 12 months. 
6. Contact Information This is information relating to your contact details such as e-mail address, addresses, telephone numbersThese will be kept on our ordering system and will not be kept for a period exceeding 12 months.  Unless where you have subscribed then unless we received an request to remove this information will be held for a period of 3 years. 
7. Payment Information  This is information relating to the methods by which you provide payment to us such as [bank account details, credit or debit card details] and details of any payments (including amounts and dates) which are made between us.  We do not keep nor request any payment information directly from you.
8. Transaction Information  This is information relating to transactions between us such as details of the goods, services and/or digital content provided to you and any returns details.]  These will be kept on our ordering system and will not be kept for a period exceeding 12 months.
9. How and why we use personal information:  We are only able to use your personal information for certain legal reasons set out in data protection law.  There are legal reasons under data protection law other than those listed below, but in most cases,  we will use your personal information for the following legal reasons: 
10. Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with you; 
    1. Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests. 
    2. Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound; and 
    3. Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons. Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time.  If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this notice.  If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information, in which case, we will confirm that reason to you. 
    4. We have explained below the different purposes for which we use your personal information and, in each case, the legal reason(s) allowing us to use your personal information.  Please also note the following: 
       1. if we use the Legitimate Interests Reason as the legal reason for which we can use your personal information, we have also explained what that legitimate interest is; and 
       2. for some of the purposes we may have listed more than one legal reason on which we can use your personal information, because the legal reason may be different in different circumstances.  If you need confirmation of the specific legal reason that we are relying on to use your personal data for that purpose, please contact us using the contact details set out at the start of this privacy notice. 
11. Legal Reason(s) for using the personal information To process your order, which includes taking payment from you, advising you of any updates in relation to your order. Legitimate Interests Reason To comply with audit and accounting matters Legal Obligation Reason
12. Sharing Your information: We will not share you information with any other company or third Party
13. your rights under data protection law   Under data protection laws you have certain rights in relation to your personal information, as follows:
    1. Right to request access: (this is often called ‘subject access’).  This is the right to obtain from us a copy of the personal information which we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used. 
    2. Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed. 
    3. Right to erasure: (this is often called the “right to be forgotten”). This right only applies in certain circumstances.  Where it does apply, you have the right to request us to erase all of your personal information. 
    4. Right to restrict processing: this right only applies in certain circumstances.  Where it does apply, you have the right to request us to restrict the processing of your personal information. 
    5. Right to data portability: this right allows you to request us to transfer your personal information to someone else. 
    6. Right to object: you have the right to object to us processing your personal information for direct marketing purposes.  You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation which means that you want to object to us processing your personal information.  In certain circumstances you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing). 
14. Complaints  If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO).  Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position.  You can contact us using the details set out at the beginning of this privacy notice. 
15. Third Party Websites   Our website may contain links to third party websites.  If you click and follow those links then these will take you to the third party website. Those third party websites may collect personal information from you and you will need to check their privacy notices to understand how your person